Technical Help & Support

Setting up the CAS PDN 15kg POS interface scale? This guide breaks down the hardware components, explains USB and RS-232 port connectivity, clarifies complex ECR protocols, and provides a quick troubleshooting checklist for common error codes. 

When an Evolis Zenius 2 stops communicating with a Windows PC, it is rarely a hardware breakdown. It is usually caused by a common USB 3.0 port conflict or a jammed Windows print queue. Learn how to identify the correct USB port and manually reset your system services to bring your card printer back online instantly.

Trying to set up your new Evolis Zenius 2 Classic on the office network but can't get it to connect? The answer comes down to a simple hardware limitation. Here is exactly why the Classic model won't plug into a local area network (LAN), how it differs from the Expert version, and your best options if your business needs to share card printing across multiple desks.

Unboxing a new Star Micronics receipt printer and don't know where to start? Whether you have a classic TSP143, an mC-Print, an SP700 kitchen printer, or an mPOP all-in-one unit, this guide makes setup straightforward. Read our step-by-step instructions for Bluetooth, USB, and LAN network connections, complete with quick troubleshooting steps to get your till up and running today.

Is your barcode scanner beeping but not sending data? Or perhaps it’s inputting '#' instead of '£'? In Point of Sale, the scanner is often an overlooked accessory until it stops working. From fixing suffix hurdles to resolving Bluetooth pairing drops on the UK high street, our guide covers the most frequent problems we see at POS-Hardware to help keep your queues moving.

Why is your Shopify POS hardware failing during a rush? From Bluetooth interference to "Application Mode" scanner errors, we break down common technical support questions for UK retailers and provide expert solutions to get your till back online.

In this guide, we reveal the 'Bluetooth' workaround and the exact ESC/POS kick-commands needed to get your till system running smoothly again.

In this guide, we’ll show you how to master your sensors and shared some tips to get your label printer to work with you and not against you!