Epson TM-U220IIB Impact Receipt & Kitchen Printer

Manufacturer Part Codes: C31CL27102B0 (USB Variant) / C31CL27142 (Ethernet Variant)

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Product Overview

In noisy, fast-paced commercial kitchens and busy retail environments, standard thermal paper printers face severe limitations. Heat from ovens and hot passes can turn thermal paper completely black, ruining orders, whilst silent machines are easily ignored by busy staff. The Epson TM-U220IIB series is a heavy-duty impact dot-matrix printer engineered specifically to solve these hospitality and retail challenges.

By utilising high-efficiency impact ribbon printing on plain paper, it generates clear, heat-resistant order tickets that remain legible in hot environments. The unmistakable mechanical printing sound acts as an organic audio cue for your kitchen team, ensuring no ticket goes unnoticed during the peak dinner rush.

Choosing Your Connection Model

This listing covers two distinct configurations of the TM-U220IIB series to suit your existing Point of Sale system network:

• Epson C31CL27102B0: Features standard USB connectivity, ideal for local, direct hookups to individual POS terminals and desktop cash registers.

• Epson C31CL27142: Features built-in Ethernet connectivity, built for sending tickets across longer distances directly from front-of-house order tablets to remote kitchen stations over a local network.

Key Features & Benefits

• Built for Hot Kitchen Environments: Because this series relies on physical ink ribbons rather than heat-sensitive paper, your printouts will not fade or degrade when exposed to grease, steam, or high kitchen line temperatures.

• Audible Order Alerts: The acoustic output of the 9-pin printhead stands out against extraction fans and kitchen chatter, naturally drawing attention to incoming orders.

• Carbonless Multi-Part Printing: Capable of printing an original receipt plus a duplicate copy at the same time using multi-ply paper rolls, allowing you to hand one copy to customers or waiting staff whilst keeping duplicates on the kitchen pass.

• Hassle-Free Drop-In Loading: Avoid terminal downtime. Staff can change paper rolls in seconds by lifting the clamshell cover, dropping the roll in, and snapping the lid shut.

• Expanded Buffer Memory: Features a larger internal memory buffer than legacy models, allowing the unit to receive multiple orders simultaneously from different tills or tablet devices without dropping tickets during high-volume trading hours.

• Drop-In Legacy Compatibility: Designed with external dimensions almost identical to previous generations of the TM-U220. This means you can upgrade your hardware without needing to modify your physical counter layouts, under-counter shelving, or wall mounts.

Technical Specifications

• Print Technology: 9-Pin Serial Impact Dot Matrix

• Print Speed: 4.7 lines per second (at 40 columns)

• Interface Options: USB (Model C31CL27102B0) or Ethernet (Model C31CL27142)

• Media Sizes Supported: 76mm, 69.5mm, or 57.5mm width plain paper rolls

• Colour: Epson Dark Grey (EDG)

• Cutter: Integrated auto-cutter for clean ticket separation

• Reliability: Mean Time Between Failures (MTBF) of 180,000 hours; printhead life of 150 million characters

• Dimensions: 160mm (W) x 248mm (D) x 139mm (H)

• Weight: 2.5 kg

What is in the Box?

• Epson TM-U220IIB Main Printer Unit

• Dedicated AC Power Adapter

• ERC-38 Ribbon Cartridge (Black/Red)

• Starter Paper Roll

• User Setup Guide